Repairing or Replacing a Microsoft Surface

Unfortunate Circumstances

Oh no! Something terrible has happened to your Microsoft Surface and it needs to be fixed! Fear not, however, the process of getting your device taken care of is not as scary as you might imagine. Microsoft has a well-established process in place that offers their customers a great service in the unfortunate event that their device gets damaged. We get CyberCall computer repair Bristol to take a look at how to handle this dire situation and their experience of surface repairs.

Common Problems

The first thing you should do is troubleshoot your Surface and determine if it’s something that you may be able to fix yourself. If your device is physically damaged, such as a cracked screen or non-functioning touchscreen, then it would probably be a good idea to send it in to Microsoft. You don’t want to risk voiding your warranty by dismantling your Surface. If your Surface is having software issues, such as slow performance or Windows fails to launch, then you might be able to solve it on your own. If your machine is just being slow then you can try to defragment your hard drive. This utility will scan your hard drive’s contents and delete fragmented files. This will free up hard drive space and hopefully increase your device’s performance. If you’re having problems with your Operating System then you may need to reformat. Reformatting your Surface will delete all old files and provide a fresh OS installation just like when you first purchased your Surface. If you cannot fix the issue on your own, don’t worry! The manufacturer will be better equipped to meet your needs.

Sending in Your Surface

Once you’ve decided to send your Surface in to Microsoft, the first thing you should do is backup your files! There is a chance that Microsoft will need to replace your hard drive, or even send you a replacement unit; replacement units are devices that have been refurbished by the manufacturer. Microsoft sends replacement units if they are unable to fix your Surface. If either of those happen then you won’t have your old files that were on your device. Once you’ve backed up your important files, navigate to Microsoft’s “Device Repair” section of their website. Here you will find out if your Surface is under warranty and if it will cost you anything. After you’ve filled out the information, you will be provided a shipping address and instructions on how to ship your device. Remove all accessories, backup your files, and ship your device following Microsoft’s instructions. You should get your repaired Surface back within 3-13 business days once you ship it to Microsoft.

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