The transformational impact of Artificial Intelligence (AI) is already manifesting itself is different aspects of our everyday life, and business services and operations are no exception to it. A 2017 Gartner report had projected that AI would emerge among the top five investment focus areas for over 30 per cent of the CIOs across the world by 2020, and now that we’re in 2020, that figure corresponds well with the current market trends. This focal shift toward AI has been…
